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4 Call Flow Models That Enhance Customer Experience

call-flow

How does your company prevent customer churn? It is not uncommon for brands to make customers wait before their issues are considered and resolved by call center agents or managers.  More often than not, consumers have to go through the nine circles of the phone tree hell to resolve their issues the very first time …

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Big Data Solutions for Small Businesses

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Big Data tools you need to analyze your performance, learn more about your audience, and improve your marketing.  Big Data is not only about large-scale companies. Small and mid-sized companies should also take advantage of big data solutions to be competitive and profitable. Those businessmen who collect data to anticipate customer behavior or create better …

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Small Business Merchant Services and Data Breach Protection

small-business-merchant-services

Small business merchant services are vulnerable to data breaches. A breach can entail a business losing track of its private data, including all its credit card numbers. The losses can be significant, as you expose many peoples’ data while also making it harder for your content to be kept secure and safe for everyone’s use.   …

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